This policy explains how cancellations and refunds work for dine-in, take away orders, table requests and catering at Swagramam. The restaurant and website are operated by RR FRESH FOODS, Vijayawada.
1. Cancelling an order
Food is cooked fresh. A take away order can be cancelled before the kitchen starts preparing it. Please call us on 076598 58999 as soon as you can. Once preparation has started, the order cannot be cancelled.
2. Table requests
Table requests are free to cancel. Please tell us by phone or WhatsApp so we can release the table for other guests.
3. Catering
Menu, advance and cancellation terms for catering are agreed with you when we confirm the event, and apply to that booking.
4. Refunds
We refund the amount to your original payment method when an online payment is taken twice, when a payment is debited but the order is not placed, when we cancel your order, or when an item you ordered is not available and you do not want a substitute. Refunds are started within 3 working days of being approved and usually reach your account within 7 working days, depending on your bank or payment provider.
5. Food quality
If something is wrong with your order, please tell our team at the restaurant straight away, or call us the same day with your order details. We will look into it and, where it is our fault, replace the dish or refund it.
6. Rewards points
Rewards points have no cash value. Points earned on an order that is refunded are removed. See the Terms for how rewards work.
7. Contact
Questions about a cancellation or refund: [email protected] or 076598 58999.